Return Policy

Receipt required for all returns. Refunds issued in original payment method.


New books must be free of any marks or signs of wear, contain all accompanying accessories (CDs, access codes, etc.), and have the original shrink-wrap intact. eBooks, special ordered items and course readers are non-returnable. Damaged/defective books are exchange only and must be reported within five business days of the original purchase. Returns only accepted during semester in which they were purchased/used for classes, according the following deadlines:

1. Full semester courses (duration of 8 to 15 weeks):
a. First Saturday after class start
b. Third Saturday after class start with proof of dropped class, after which all sales are final
2. Course duration less than 4 weeks: one business day after class start 3. Course duration 4 to 8 weeks: first Saturday after class start


Unopened/unused merchandise may be returned within 30 days of purchase. Some items are non-returnable, including but not limited to: software licenses, graduation regalia, clearance items, and test prep items.


  • Returnable: UNWORN regalia purchased after Feb. 1 for Spring 2020 Commencement; we recommend keeping it in the packaging until you know for certain you will not need to return it.
  • Unreturnable: WORN regalia (even if only worn for a photo session) is non-returnable as a preventative measure against the spread of COVID-19.

Mail-In Returns

To request a mail-in return authorization, fill out this form. You will receive a response within 24-48 business hours of submitting the request. Normal return policy applies to all mail-in return items.